Customer satisfaction is of the utmost important to us. For this reason, if you are dissatisfied with your product you may request an exchange or refund within 14 calendar days from the date of purchase and we will issue a refund for the cost of the product to the original credit card used and send a return shipping label. All oils must be returned in the original packaging, unopened and with seals intact.For product that has been damaged during transit, please provide a photo and description of the damage and email us at theoliveroutes@gmail.com